⚖ Rule 3(2) IT Rules 2021 & Consumer Protection Act 2019

Statutory Grievance Redressal Mechanism

Last Updated: September 5, 2026 | Effective Date: September 5, 2026

                Statutory Mandate: In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, PushCartSiren has appointed a designated Resident Grievance Officer and established an expeditious grievance resolution mechanism for users, vendors, households, and advertisers.
            

1. Designated Resident Grievance Officer Details

For lodging any grievance, complaint, or reporting illegal, infringing, misleading, or objectionable content on the PushCartSiren platform, please contact our Resident Grievance Officer:

Grievance Redressal Officer

Designation: Nodal Grievance & Statutory Compliance Officer
Company: Pushcartsiren Private Limited (CIN: U63112AP2026PTC124880)
RoC Jurisdiction: ROC Vijayawada (Registration No: 124880)
Registered Office: Shop No 3, 4/8/297, Bangla Thota, Nawabpet, Nawabpeta, Nellore, Andhra Pradesh, India, 524002
Statutory Grievance Email: support@pushcartsiren.com
General Corporate Email: info@pushcartsiren.com
Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST (Excluding National & Gazetted Holidays)

2. Statutory Grievance Resolution Timelines (SLAs)

24 Hours

Statutory Acknowledgment Receipt

Complaints acknowledged with a unique Grievance Tracking Ticket Number.

15 Days

Maximum Statutory Disposal Time

Investigation, resolution, or reasoned disposal under Rule 3(2)(a).

4 Hours

Expedited Misleading Ad Takedown

For reported unlawful or prohibited commercial promotions.

3. How to Submit a Valid Grievance

To ensure swift investigation and disposal, your email communication should include:

Your full name and preferred contact email or phone number.
Clear description of the issue or objectionable content (e.g. deceptive neighborhood ad, fraudulent vendor profile, or app technical disruption).
Screenshots, transaction references, or GPS location timestamp if applicable.
Declaration that the information provided is true and accurate to the best of your knowledge.

4. Escalation to Grievance Appellate Committee (GAC)

Under Rule 3A of the Information Technology (Intermediary Guidelines) Amendment Rules, 2022, if any user is not satisfied with the decision or resolution provided by the Grievance Officer, they may file an appeal before the Grievance Appellate Committee (GAC) established by the Central Government of India within 30 days of receiving the Grievance Officer's communication via the National GAC portal at gac.gov.in.

5. Consumer Protection & Fair Trading

Consumers may also access the National Consumer Helpline (NCH) established by the Department of Consumer Affairs, Government of India, by dialing 1915 or visiting consumerhelpline.gov.in for consumer rights disputes.